Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
Benevity is hiring an Implementation Consultant to join our Client Projects team and lead the rollout of our products and solutions that help bring our clients’ social impact programs to life. You’ll manage both large and small-scale implementations, working closely with Relationship Managers, Project Managers, and technical teams to ensure projects are delivered smoothly and on time.
We’re looking for someone who is technically savvy, highly organized, and a clear communicator—able to bridge the gap between technical and non-technical stakeholders. You’ll guide clients through each phase of implementation, focusing on program goals, configuration, documentation, and communication. If you’re passionate about social good, thrive in fast-paced environments, and bring a collaborative, inclusive approach to your work, we’d love to connect.
What you will do
- Manage a portfolio of medium to large-scale implementation projects for new and existing Benevity clients
- Lead discovery and requirements-gathering sessions; maintain clear and thorough design documentation throughout the project lifecycle
- Conduct gap analyses of client systems and programs to identify challenges and recommend solutions for a seamless transition to Benevity
- Develop solution analyses and configuration plans aligned with client needs and project scope, delivering high-quality, value-added service
- Configure Benevity applications based on defined business requirements and processes.
- Facilitate executive stakeholder meetings, both internally and with clients
- Advise clients on effective change management strategies to support successful adoption
- Share client and industry insights with Product, Development, Client Success, and Sales teams
- Partner with Project Managers to communicate project plans, milestones, and responsibilities to clients
- Co-develop transition documentation to support end users and Relationship Managers post-implementation
- Deliver engaging training sessions to client administrators and end users via webinars, phone, or in-person
- Help create, update, and maintain client-facing resources such as presentations and guides
- Identify potential growth and upsell opportunities for Relationship Management and Sales teams
- Maintain deep knowledge of Benevity’s products and services to serve as a trusted advisor
- Contribute to team success through continuous improvement initiatives and peer support
- Assist in estimating project costs for proposals, statements of work, and change orders
- Ensure a positive client experience at go-live and during post-onboarding support
What you bring
- Bachelor’s Degree, Project Management certification, Implementation Specialist certificate, or Change Management certificate
- Software Implementation Specialist or Consultant with 2-5 years of experience
- Proficiency in MS Office (Excel, Word)
- Skills in creating workflow diagrams using tools like Visio or Lucidchart
- Familiarity with internal collaboration tools such as Jira or Confluence
- Strong collaborative skills to build relationships with clients across operational and leadership levels
- Experience in leading and working with cross-functional or remote teams towards shared goals and client success
- Proven ability in independently creating effective implementation documentation and project plans
- A strong passion for client success
- Excellent organizational and time management abilities.
- Willingness to travel up to 30% of the time
- Bilingual French/English proficiency at a fluent, C-level is a valuable asset
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where we workAt Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [email protected].
