Senior Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution

The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.

A critical area within Identity Solutions is the Payment Verification team which develops global ecommerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences. The team is seeking a Senior Specialist, Product Management for the Data and Insights team will be responsible for:

Role
• Define the product vision, goals, and roadmap for data driven products
• Collaborate closely with business stakeholders to understand data needs, pain points, and goals.
• Drive projects by collaborating with customers and internal stakeholders to prioritize goals and timelines
• Gather requirements, translating business needs into data product specifications.
• Execute product roadmap collaborating within Agile principles managing the backlog and planning the iterations.
• Extract, organize and analyze data to identify areas of improvement and build a narrative.
• Partner with customer facing teams and confidently use the data to tell the story.
• Ensure that data products adhere to data governance standards, including data rights, data quality, security, and privacy
• Develop training materials, documentation, and user guides to drive product adoption.
• Effective communicator with the ability to understand and explain complex concepts to both technical and non-technical audiences, and influence decisions
• Be comfortable with data extraction, transformation, and loading to support business intelligence and analytics. Ability to maintain and manage data dashboards

About You:
• Demonstrable experience in product discovery, execution and commercialization, preferably with data driven products
• Experience and/or knowledge of SQL, Python, and/or Business Intelligence tools (Tableau, Domo, Power BI, etc.)
• Robust understanding of payment industry, digital payments and fraud in ecommerce highly preferred
• Enthusiasm for problem-solving both internally and externally, with a proactive approach to tackling challenges with evidence from the data
• Strong analytical skills and intuition. Ability to analyze complex data and identify patterns.
• Strong written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders.
• Comfort with and an ability to adapt in a rapidly changing environment
• Openness to learn and apply new technologies, staying current with industry trends and advancements
• Robust understanding of payment industry, digital payments and fraud in ecommerce highly preferred
• Bachelor's or Masters's Degree in Product Management, Statistics, Data Science, or equivalent work experience

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Vancouver, Canada: $89,000 - $142,000 CAD